Frequently Asked Questions

How is Power Drink Hydration drinkware customised?

Our products are laser engraved to ensure the highest
quality personalisation. This method not only gives our drinkware a premium
look and feel but also ensures that your customisation is permanent—it won't
fade or wear off, no matter where your adventures take you. Whether in harsh
conditions or everyday use, your personalised design will stay just as striking
as the day you received it.

Is our drinkware dishwasher safe?

For the best care and longevity of your drinkware, we
recommend handwashing only. This ensures that the quality and durability of the
materials remain intact, preserving their premium look and feel for years to
come.

How long will it take to receive my product?

We strive to get your order to you as quickly as possible. Since each product is uniquely crafted, please allow approximately 15 days from the time your order is placed for production and delivery. If there are any unexpected delays—potentially during peak seasons—we’ll keep you informed every step of the way.

Can you expedite my order?

 If you need your
order quickly or require express postage, please email us for details and a
quote. We'll do our best to accommodate your request and ensure you receive
your order as soon as possible.

What if I need to change or cancel my order?

If you need to make changes or cancel your order, please
reach out to us as soon as possible. We'll do our best to accommodate your
request, but once your order has been processed, we won’t be able to issue a
refund or exchange.

What does double vacuum-sealed walls mean?

Double-wall water bottles feature two stainless steel layers
with a vacuum in between. This design helps maintain the temperature of your
drink, keeping it as warm or cool as when it was first stored.

What are the benefits of double-wall insulation?

Double-wall insulation not only helps maintain
the temperature of your drink—keeping it hot or cold for longer—but also
prevents condensation from forming on the outside of the bottle. This means no
more wet hands or water rings, just a reliable and comfortable drinking
experience wherever you go.